Returns, Repairs, & Exchanges

Should you have any concerns or are unhappy once you receive your order, please contact immediately and I will work with you for resolution. Please be aware all pieces are handmade from start to finish, an item might look slightly different than the item in the photograph. If you'd like to see a photograph of any made to order item before package ships, please send a message after your order is placed. 

All pieces are handmade, one of a kind, and very unique. As with everything, it's best not to wear your new piece of jewelry while bathing, swimming, or anything else that involves submerging the piece in water. Most of the metals used are nickel free and/or sterling silver, but will tarnish or discolor if exposed in water. Also, please note all crystals used in jewelry are natural and raw gemstones, so these pieces will break if dropped or hit up against something. Take great care in holding them because of that. Unfortunately, broken crystals cannot be replaced.

Minor repairs such as broken chain will be done at no charge within 30 days of purchase. Please note that we are not responsible for shipping charges on repaired items.

To discuss more about returns & exchanges, contact nicole@nikdreamer.com.